Return Policy

Right of Free Resolution

The consumer has the right to withdraw from this contract within 14 calendar days, without having to state any reason.

The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you or a third party appointed by you, other than the carrier, acquire physical possession of the goods.

In order to exercise your right of free termination, you must inform Maria Ana de Sousa Leal da Costa of your decision to terminate this contract by means of an unequivocal statement, by letter sent by post, email, which must be preceded by a telephone contact, indicating the order number, the description or reference of the product(s) to be returned and the desired form of reimbursement of the amount paid.

In order for the free withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of free withdrawal is sent before the end of the withdrawal period.

Right of Free Resolution

In the event of termination of this contract, payments made will be refunded, with the exception of:
  • a) Delivery costs;
  • b) The costs of returning the order due to the present exercise of the right of withdrawal.
  • c) The refund will be made without undue delay and, in any case, within a maximum period of 14 days from receipt of the return at our address Quinta do Barrieiro, Reveladas, Cx.10, 7330-336, Marvão. We make these refunds using the same means of payment that you used in the initial transaction, unless you expressly agree otherwise; in any case, it does not incur any other costs as a consequence of such reimbursement.